Quality Policy
Our Quality Policy
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To provide high-quality services to our customers.
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To operate in accordance with the Quality Management System.
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To act ethically and with integrity in all our activities.
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To ensure customer satisfaction at every stage.
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To support continuous improvement and development through the participation of all employees.
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To be a pioneer in innovation within our industry.
Our Customer Satisfaction Policy
Our goal is to provide accurate and timely responses by utilizing feedback received through our call center. To achieve this, we are committed to the following principles:
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Complying with all legal regulations regarding consumer and customer rights.
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Responding to and resolving all feedback—positive or negative—in accordance with applicable laws and our internal company procedures.
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Maintaining and ensuring the continuity of customer satisfaction across all departments of our organization.
